Privacy Notice

1. Introduction

Vantier (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who we are

Vantier is a luxury men’s jewelry brand founded in Melbourne, Australia. If you wish to contact us regarding this policy or your personal information, please use the Contact Us form available on our website.

3. Personal information we collect

We collect personal information necessary for our functions, including:

  • Identity (name, date of birth)
  • Contact (email, phone)
  • Order and payment details
  • Marketing preferences

We collect information directly from you when you place an order, subscribe, or engage with our website and indirectly via cookies and analytics tools.

4. How and why we collect your information

We collect your personal information:

  • To process orders and payments
  • For delivery, customer service, and account management
  • To send promotional content (where consented)

We only collect what’s reasonably necessary for these purposes.

5. Use and disclosure of personal information

We use personal information for:

  • Processing transactions, returns, and customer service
  • Personalising communications and marketing (with your consent)
  • Internal analytics to improve our offerings

We may share your information with third-party service providers (e.g., payment processors, shipping partners) under strict confidentiality. Where we disclose information overseas (e.g., cloud services), we take steps to ensure compliance with the APPs.

6. Data quality & security

We take reasonable steps to keep personal information accurate, current, and complete. We implement industry-standard safeguards, like encryption, secure servers, and access controls—to protect against misuse, loss, or unauthorised access.

7. Access and correction rights

You can request access to or correction of your personal information at any time by using the Contact Us form on our website. We may require verification before fulfilling requests. Where we refuse, we’ll provide reasons and advise how to complain externally.

8. Handling complaints

If you have concerns about our handling of your personal information, please contact us first via the Contact Us form. If unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Cross-border disclosures

We may transfer your data overseas for cloud hosting, analytics, or customer support. We will only share with entities that adhere to privacy standards and take reasonable steps to protect your data.

10. Data retention

Your personal information is retained only as long as necessary for legal or business purposes, including warranty, tax, and dispute resolution needs. After that, it’s securely destroyed.

11. Children

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from minors.

12. Updates to this Policy

We may update this policy over time. We’ll post updates on our website and notify our customers by email where appropriate. Please review this policy periodically for changes.

13. Additional legal rights

Under Victorian and Commonwealth legislation, individuals have rights concerning their personal information, including accessing, correcting, or lodging privacy complaints.