What is Vantier’s Return Policy?
At Vantier, we are committed to ensuring the quality of our products. Our return policy complies with the Australian Consumer Law (ACL).
Under the ACL, you are entitled to a repair, replacement, or refund if your product:
Has a major fault (for example, is unsafe, significantly different from the description, or cannot be used for its intended purpose); or
Develops a minor fault that cannot be easily repaired within a reasonable time.
What is not covered
We do not provide returns, refunds, or exchanges if you simply change your mind, decide you no longer want the item, or select the wrong size, style, or colour.
Conditions for returning an item
If your product has a problem under the ACL, to be eligible for a return it must:
- Be returned with proof of purchase (such as your order confirmation or receipt);
- Be returned in its original packaging where possible (e.g. Vantier gift box or pouch); and
- Be returned within a reasonable time after you notice the problem.
How to request a return
To request a return under the ACL, please contact us via the Contact Us form on our website. Our team will review your request and provide instructions on next steps, including whether the product will be repaired, replaced, or refunded depending on the issue.